Fair handling for digital subscriptions.

DoubleM offers a Free plan for users who want to try the core personal finance features before upgrading.

Because the Free plan is not charged, it is not eligible for refunds.

Paid plans are billed in advance for the subscription period shown at checkout. Unless otherwise stated, subscriptions renew automatically until cancelled.

You may cancel a paid subscription at any time. Cancellation stops future renewals, and paid access generally continues until the end of the current billing period.

Refund requests may be considered when there is a duplicate charge, a billing error, unauthorized payment, or a material service issue that prevents meaningful use of paid features and cannot be reasonably resolved.

Because DoubleM provides immediate access to digital software features, usage quotas, AI processing, API access, and connected integrations, subscription charges are generally non-refundable once the billing period has begun, except where required by law or approved after review.

To request a refund, contact the DoubleM support channel associated with your account and include the account email, charge date, amount, and a short explanation of the issue.

Refund requests should be submitted within 14 days of the relevant charge unless local law provides a longer period.

We may ask for reasonable information needed to verify the transaction and investigate the request.

Approved refunds are returned to the original payment method when possible. Processing times depend on the payment provider and your bank or card issuer.

If a refund is approved for a paid subscription, associated paid access may be reduced, ended, or returned to the Free plan as appropriate.

If you believe a charge is incorrect, please contact us first so we can investigate quickly.

Filing a chargeback without first allowing us to review the issue may result in temporary restriction of the related account while the payment dispute is resolved.

We may update this Refund Policy as our plans, payment flows, or legal obligations change. When material changes are made, we will update the effective date and provide notice where appropriate.